At Kitdoran, we aim to provide a clear and dependable shipping experience. This Shipping Policy explains our order processing procedures, estimated delivery times, shipping charges, tracking information, and how delivery-related issues are handled.
1. Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will normally begin processing on the next business day. Processing times may be extended during periods of high order volume or other exceptional circumstances.
Once an order has entered the shipping process, we may not be able to modify the delivery address, change order details, or cancel the shipment.
2. Estimated Delivery Time
After processing, orders generally arrive within approximately 7–15 business days.
Delivery times are estimates rather than guarantees. Actual delivery may vary depending on the destination, carrier operations, customs procedures, weather conditions, public holidays, or circumstances outside our reasonable control.
3. Shipping Charges
Any applicable shipping fees will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on factors such as the destination, order details, shipping method, or available promotions.
If free shipping is available for your order, this will be indicated on the website or during checkout.
4. Shipping Confirmation and Tracking
When tracking information is available, customers will receive the relevant shipment details after the order has been dispatched.
Please allow some time for tracking information to become active after receiving your tracking number, as carriers may require additional time to update their systems.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Before completing checkout, please verify:
- Recipient name;
- Street address;
- Apartment, suite, or unit number where applicable;
- City and postal code;
- Country or region;
- Contact information.
Kitdoran cannot guarantee successful delivery when incorrect or incomplete shipping information has been provided by the customer.
If you notice an address error after placing an order, contact us as soon as possible at service@kitdoran.com.
6. Shipping Delays
Occasionally, deliveries may be delayed because of circumstances outside our reasonable control, including:
- Carrier disruptions;
- Customs inspections;
- Severe weather;
- Public holidays;
- Peak shipping periods;
- Transportation interruptions;
- Local delivery restrictions.
If your shipment is significantly delayed, please contact our customer service team with your order number so we can review the available tracking information.
7. Lost or Missing Packages
If your package has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at service@kitdoran.com.
We will review the available shipment information and, where appropriate, assist with an inquiry through the applicable shipping provider.
8. Damaged Packages
Please inspect your package after delivery.
If your order arrives damaged, please contact us as soon as reasonably possible and provide:
- Your order number;
- A description of the issue;
- Clear photographs of the package;
- Photographs of the affected item where applicable.
This information will help us review the situation and determine the appropriate next steps.
9. Failed Delivery
Delivery may be unsuccessful when an incorrect address has been provided, the recipient is unavailable, or the carrier cannot complete delivery for another reason.
If a package is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if reshipment is requested.
Please monitor your tracking information and contact the carrier or our customer service team if you notice a delivery issue.
10. Customs, Duties and Taxes
International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by authorities in the destination country or region.
Where these charges are not collected during checkout, they may be the responsibility of the recipient according to applicable local requirements.
Customs procedures may also affect estimated delivery times.
11. Changes or Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request before the order has been processed or shipped. Once an order has been dispatched, changes or cancellations may no longer be possible.
12. Contact Us
For questions regarding shipping, tracking, delivery, or an existing order, please contact:
Email: service@kitdoran.com
Phone: +86 13071802684
Company Information
Brand: Kitdoran
Company Name: Guangzhou Tiaogao Trading Co., Ltd.
Registered Address: Room 502, No. 44 Tongyuan Middle Road, Licheng Street, Zengcheng District, Guangzhou City
Kitdoran is operated by Guangzhou Tiaogao Trading Co., Ltd.