Return & Refund Policy

At Kitdoran, we want customers to have a clear and straightforward experience when requesting a return or refund. This policy explains the eligibility requirements, procedures, and conditions that apply to purchases made through kitdoran.com.

1. Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should:

Be unused and in substantially the same condition as received
Include the original packaging where reasonably possible
Include accessories, manuals, and other materials originally supplied with the item
Show no signs of misuse, alteration, or customer-caused damage
Be accompanied by valid proof of purchase or an order number

Please contact us before sending any item back.

2. How to Start a Return

To request a return, contact our customer service team:

Email: service@kitdoran.com
Phone: +86 13071802684

Please include:

Your order number
The item you wish to return
The reason for your return
Photos showing the issue where applicable

After reviewing your request, our team will provide return instructions and the appropriate return address.

Do not send returned items directly to our registered company address unless our customer service team specifically instructs you to do so.

3. Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible.

We may ask you to provide photographs or other information to verify the issue. Once reviewed, we may offer an appropriate solution such as a replacement, refund, or other available remedy.

4. Non-Returnable Items

Returns may not be accepted for:

Items damaged through misuse or improper handling after delivery
Items that have been altered or modified
Items missing essential components or accessories
Items returned after the applicable return period
Items marked as final sale or non-returnable before purchase
Items that cannot reasonably be returned after opening or use for hygiene or safety reasons, where applicable

If you are unsure whether your order qualifies for a return, please contact us before shipping it back.

5. Return Shipping Costs

If a return is required because of an error on our part, such as receiving an incorrect, defective, or damaged item, Kitdoran will cover reasonable return shipping costs where applicable.

For returns resulting from a change of mind, incorrect selection, or another reason not caused by Kitdoran, the customer will generally be responsible for return shipping costs.

Shipping fees originally paid are generally non-refundable unless otherwise required by applicable law.

6. Return Inspection

Returned items will be inspected after they arrive at the designated return location.

We reserve the right to refuse or reduce a refund where permitted by applicable law if an item is returned in a materially different condition because of customer use, damage, missing components, or alteration.

We will notify you after the return has been reviewed.

7. Refunds

If your return is approved, the refund will generally be issued to the original payment method used for the purchase.

After a refund has been processed, please allow approximately 5–10 business days for it to appear in your account.

Actual processing times depend on your bank, card issuer, or payment provider and may occasionally take longer.

8. Exchanges

If you would like to exchange an eligible item, please contact service@kitdoran.com.

Exchange availability depends on the circumstances and available inventory. In certain cases, we may recommend returning the original item for a refund and placing a new order separately.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to process your cancellation request before shipment. However, once an order has entered processing or has been dispatched, cancellation cannot be guaranteed.

If the order has already shipped, you may request a return after receiving it, subject to this policy.

10. Refund for Missing or Lost Orders

If you believe your shipment has been lost or is significantly delayed, please contact our customer service team.

We may review tracking information and carrier records before determining the appropriate resolution. A replacement or refund may be offered where the shipment is confirmed to be lost and the circumstances qualify.

11. Return Address

The return location may differ depending on the circumstances of the order.

Always contact Kitdoran before returning an item. Our customer service team will provide the correct return address and instructions after your request has been reviewed.

The registered business address below should not automatically be used as a return address.

12. Contact Us

For questions regarding returns, refunds, exchanges, or cancellations, please contact:

Brand: Kitdoran
Website: kitdoran.com
Email: service@kitdoran.com
Phone: +86 13071802684

U.S. Warehouse & Return Address

Return Address：485 Horizon Drive NE, Suite 800 Suwanee, GA 30024 United States
Phone: +1 17704682367

Kitdoran is operated by Guangzhou Tiaogao Trading Co., Ltd.

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